Proactive Support Services/ L1 Support

This is commonly known as Annual Maintenance Contract or Service Level Agreement. At Envision Global, we do however believe that these particular set of services should primarily take a proactive approach so as to ensure that our clients are getting the most out of a solution they have invested in and that any potential issues are caught before they disrupt our clients’ business; disruptions which could result in monetary losses or otherwise. Handling any issues or tickets raised by a client should also be done expeditiously but of key importance is that any issues which can be avoided are avoided well in advance.

Our responsive proactive support services team handles support tickets in-line with SLA timelines, carries out regular health checks, monitors performance, and regularly applies patches, fix packs and upgrades — ensuring reliable, secure and optimal performance of your systems.